FAQ

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ARE THERE ANY DELIVERY CHARGES?

There are no delivery charges for bicycles. Free Door Step delivery for purchase of every cycle in Pune and Pimprichinchwad.

IN WHAT CONDITION WILL I GET THE BICYCLE?

All bicycles delivered by us will be fully fitted and ready to ride.

I WANT TO BUY A BICYCLE BUT I AM NOT ABLE TO MAKE MY DECISION ON WHICH ONE TO BUY.

Do not worry, we have our dedicated chat support with bicycle experts on our website available to help you make the perfect choice with your bicycle. You can reach out to our Bicycle Experts through our Chat on the bottom right corner of your screen.

DO THESE BICYCLE COME WITH WARRANTY?

All the bicycles we sell come with a standard warranty on the frame provided directly by the brand.

DO YOU HAVE A CASH ON DELIVERY FACILITY?

Yes, we do have Cash on Delivery option.

HOW WILL I KNOW IF THIS BICYCLE WILL FIT ME WITHOUT RIDING IT?

If you tell us your height we will be able to help you in selecting the suitable size.

HOW LONG WILL IT TAKE FOR ME TO RECEIVE THE BICYCLE?

The delivery time for every cycle differs according to the location. Once the shipment is dispatched we will send you a personalized tracking link for you to track your package.

WHAT IF I RECEIVE A DAMAGED PRODUCT?

If in the unfortunate circumstance that the product you receive is damaged, contact us via contact@sanrocycles.com or through our chat option on the website. We will assure free returns in case of defects after checking necessary proof of the damage.

THE PAYMENT HAS GONE THROUGH BUT I HAVE NOT RECEIVED ANY CONFIRMATION?

Do not worry, your money will be safe. Contact us immediately via contact@sanrocycles.com or through our chat option on the website and we will help you with the status of your order.

BICYCLE SIZING GUIDE

  1. How will I know if a bicycle will fit me?

 

There is a specific sizing guide chart for all types of bicycles which will help you decide the size you need to order. The sizing of a bicycle varies as per the Category of Bicycle. The size guide for Bicycle Categories as listed below:

 

Kids Bicycles:

 

MTB’s:

 

Road Bicycles:

 

Hybrid Bicycles:

 

City Bicycles:

 

 

  1. I’m not able to figure out my size even after looking at the sizing guide chart, I need more help.

Don’t worry, you can contact us via email, chat or our dedicated customer support number

SERVICE AND MAINTANANCE OF BICYCLES

  1. When and how often and how do I service my bicycle?

 

We would suggest a basic service of the cycle once in three months and a full service once in six months, to make you understand this easier

 

  • Basic service– Tightening and adjustment of brake and gear cables, oiling of  both brake pads or disc brakes, degrease and re-grease derailleurs, check the tyre and tube for deformity or puncture, fill air, simple cleaning of the bike, grease the stem area and tighten and check all parts, grease shifters, grease bottom bracket and crank for smooth rotation of pedals.
  • Full service– Apart from all of the above, truing of wheels, dismantling and reassembling of the gearing along with a part by part full water wash.

 

 

  1. Where do I go to service my bicycle?

 

  • Please call us and book an appointment and pay for service and we will take care of the rest!

 

  1. What If I need to order spares? Can I do it online? What is the process?

 

  • com has the widest range of spares and accessories, Just call us place an order. If you have any queries please email us at contact@sanrocycles.com or call us and we will do our best to help you out.

SHIPPING AND DELIVERY

  1. What are the shipping charges that are applicable for my orders?
  • The shipping charges vary by product and by region.
  • You will have to enter your pincode in the ‘Delivery’ module on the product page to get an estimate of the shipping cost.
  1. How and when will my bicycle and accessories be delivered?
  • Your bicycle will be delivered by a third party logistics partner of sanrocycles.
  • Your bicycle will delivered in a Fitted and ‘Ready to Ride’
  • The delivery duration and costs are mentioned in the Delivery section on every product page
  • The delivery rates will vary based on your pincode/location

 

Note: Sanrocycles would like to advise you to not give the delivery address at hotels and other transit locations. Any orders made to hotels and other transit locations, are entirely at the risk of the client. Therefore we regret to inform you that Sanrocycles cannot accept any liability for orders that fail to arrive or have damages, while being delivered  at hotels and transit locations. However, we will.

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